It is important to us so provide an exceptional client experience, as such we have implemented the following service standards in our business:

  • We will always act in a professional and ethical manner
  • We will always act in the best interest of our clients
  • If we are unable to take your call, we will return your call within one business day
  • We will respond to email correspondence within one business day.
  • Our fees will be quoted or estimated for all work we undertake, so you will never receive unexpected bills
  • We will give clear timeframes for completion of all work
  • We will work to continuously improve our business and the service we provide our clients

To enable us to meet our obligations to you we ask that our clients:

  • Are open and honest with us
  • Endeavour to supply us with any requested information within a reasonable timeframe
  • Provide us with relevant feedback, be it positive or negative, to enable us to improve our service.