It is important to us so provide an exceptional client experience, as such we have implemented the following service standards in our business:
- We will always act in a professional and ethical manner
- We will always act in the best interest of our clients
- If we are unable to take your call, we will return your call within one business day
- We will respond to email correspondence within one business day.
- Our fees will be quoted or estimated for all work we undertake, so you will never receive unexpected bills
- We will give clear timeframes for completion of all work
- We will work to continuously improve our business and the service we provide our clients
To enable us to meet our obligations to you we ask that our clients:
- Are open and honest with us
- Endeavour to supply us with any requested information within a reasonable timeframe
- Provide us with relevant feedback, be it positive or negative, to enable us to improve our service.
